Squeegee Boys is a Melbourne window-cleaning business run by two local operators. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and the Do Not Call Register Act 2006 (Cth).
This policy explains what personal information we collect, why, how we use and protect it, who we share it with, and the choices you have — including how to opt out of our marketing and how to ask us to access, correct or erase your information.
1. What personal information we collect
We keep the amount of personal information we hold to the minimum we need. Depending on how we interact with you, that may include:
- Business contact details — a work name, role/title, business email address, business phone number, and the organisation, suburb and website they relate to. We collect these for businesses and property managers we think may need window cleaning.
- Enquiry & quote details — if you contact us or request a quote, the information you give us (name, contact details, the address and job you want quoted, and any notes).
- Job & payment records — for customers, the details needed to schedule work, invoice it and reconcile payment (handled in our job-management and banking tools, not on this website).
- Communications — the content of emails, SMS or calls between us.
We do not deliberately collect sensitive information (such as health or financial information beyond what is needed to invoice a job), and we do not seek government identifiers.
2. How we collect it
We collect personal information:
- Directly from you — when you request a quote, reply to us, call us, or become a customer.
- From publicly available sources — for business-to-business outreach we collect work contact details that organisations or individuals have published in a business capacity, for example public business directories, government and industry registers, and an organisation's own website. We collect only role-based business contacts relevant to our services; we do not buy contact lists and we do not collect personal social-media profiles.
If you give us personal information about someone else (for example a colleague to quote for), please make sure they're aware of this policy.
3. Why we collect and use it
We collect and use personal information to:
- offer our window-cleaning services to businesses that may need them;
- respond to your enquiries and prepare quotes;
- schedule, carry out, invoice and follow up on work;
- keep records, manage our business, and meet our legal obligations.
We only use your information for the purpose we collected it for, a directly related purpose you would reasonably expect, or where you've consented or the law requires it.
Our cold business email is sent on the basis of inferred consent under the Spam Act 2003 — that is, we contact a published business address where the message is relevant to that person's role. Every such message identifies us and includes an easy way to opt out.
4. Direct marketing & your choices
You can stop hearing from us at any time, and we act on opt-outs straight away:
- Email — click the Unsubscribe link in any email, or reply with the word "stop". We remove you from our email outreach immediately.
- SMS — reply STOP to any text and we won't text you again.
- Phone — tell us not to call, and we will note it. We also wash mobile numbers against the Do Not Call Register before making marketing calls.
- Everything — email or call us (details below) and we'll opt you out of all marketing and, if you'd like, delete your details.
Once you opt out we keep only a minimal record (your email or phone) on a suppression list, so that we can honour your request and not contact you again — see How long we keep it.
6. Overseas storage
Some of the service providers we use store or process data on servers located outside Australia (including in the United States). Where that happens, we take reasonable steps to ensure the information is handled consistently with the APPs. By providing your information you acknowledge it may be stored or processed overseas by these providers.
7. How we protect it
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure — including access controls on our systems, encryption in transit, and limiting who can see the data to the two of us who run the business. No system is perfectly secure, but we work to keep your information safe and to delete or de-identify it when it's no longer needed.
8. Access, correction & erasure
Under the Australian Privacy Principles you can:
- Ask what we hold about you (APP 12) and get a copy;
- Ask us to correct anything inaccurate or out of date (APP 13);
- Ask us to erase your personal information.
Just contact us (details below) and we'll action it, usually within 30 days, free of charge. When you ask us to erase your details we permanently remove your name, contact details and the content of our communications from our prospect records. We keep only the minimal information needed to make sure we don't accidentally re-add or re-contact you (see How long we keep it). If we ever can't action a request, we'll explain why.
9. How long we keep it
We keep personal information only as long as we need it for the purpose we collected it, or as the law requires (for example, tax records for customers). When you opt out or ask to be erased, we delete your details but retain a minimal suppression record — just your email address or phone number on a do-not-contact list — because that is the only way we can reliably honour your request and avoid contacting you again. We do not use that record for any other purpose.
10. Complaints
If you think we've mishandled your personal information, please contact us first (details below) and we'll try to resolve it quickly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The current version is always the one on this page, with the "last updated" date at the top.
12. Contact us
For any privacy question, opt-out, or access/correction/erasure request:
- Email: squeegeeboysau@gmail.com
- Phone: 0451 383 582
- Business: Squeegee Boys · ABN 75 720 580 034 · Melbourne, Victoria, Australia